frequently asked questions

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General

Pricing

Card Terminal

POS System

TSE Kasse

Ist die TSE-Kasse von Flatpay anpassbar an verschiedene Geschäftstypen?

Ja, die TSE-Kasse von Flatpay ist flexibel konzipiert, um sich verschiedenen Geschäftsumgebungen anzupassen. Egal ob für kleine Cafés oder große Gastronomieketten, unser System bietet eine maßgeschneiderte Lösung, die sich Ihren spezifischen Bedürfnissen anpasst.

Welche Vorteile bietet die TSE-Kasse von Flatpay?

Die Einführung der TSE-Kasse erhöht die Datensicherheit in der Gastronomie erheblich. Durch die sichere Erfassung und Speicherung von Transaktionsdaten trägt sie dazu bei, sowohl Ihre Geschäftsdaten als auch die Finanzinformationen Ihrer Kunden zu schützen.Die Verschlüsselungstechnologie stellt sicher, dass sensible Daten vor unbefugtem Zugriff geschützt sind.Dieses erhöhte Maß an Sicherheit stärkt nicht nur das Vertrauen Ihrer Kunden, sondern hilft auch, Ihr Geschäft vor Datenverlust und -manipulation zu schützen, was letztendlich zu einer stärkeren Compliance und einem besseren Schutz gegen finanzielle Unregelmäßigkeiten führt.

Auch, bietet die TSE-Kasse von Flatpay neben der gesetzlichen Konformität, zahlreiche Vorteile wie einfache Integration, transparente Preispolitik, ein Rundum-Sorglos-Paket inklusive aller notwendigen Geräte und 24/7-Support sowie zuverlässigen und ständig verfügbaren Kundenservice.

Wie funktioniert die TSE-Kasse ?

Die TSE-Kasse von Flatpay integriert eine technische Sicherheitseinrichtung in das Kassensystem, um jede Transaktion sicher und nach den gesetzlichen Vorgaben zu erfassen.Sie bietet eine sichere Datenverarbeitung und -speicherung, um die Integrität und Nachvollziehbarkeit aller Finanztransaktionen zu gewährleisten. Die Technische Sicherheitseinrichtung (TSE) in unseren Kassensystemen nutzt fortschrittliche Verschlüsselungstechniken, jede Transaktion wird mit einem Zeitstempel versehen und in einer nicht manipulierbaren Datenbank gesichert. Dies gewährleistet, dass die Daten jederzeit nachvollziehbar und überprüfbar sind. Die TSE umfasst zudem Sicherheitsmodule, Speichermedien und digitale Schnittstellen, die zusammenarbeiten, um die Integrität und Sicherheit aller Zahlungsvorgänge zu garantieren.

Was ist eine TSE-Kasse und warum ist sie in Deutschland erforderlich?

Eine TSE-Kasse (Technische Sicherheitseinrichtung) ist ein gesetzlich vorgeschriebenes System für elektronische Kassen in Deutschland, das der Sicherstellung von Transparenz und Nachvollziehbarkeit von Finanztransaktionen dient. Seit dem 1. Januar 2023 ist die TSE für alle Gastronomiebetriebe verbindlich und zielt darauf ab, Betrug und Steuerhinterziehung zu verhindern.

Ist die TSE-Kasse von Flatpay anpassbar an verschiedene Geschäftstypen?

Welche Vorteile bietet die TSE-Kasse von Flatpay?

Wie funktioniert die TSE-Kasse ?

Was ist eine TSE-Kasse und warum ist sie in Deutschland erforderlich?

What is the price of Flatpay Online?

Which cards and payment methods can I accept?

Which webshop platforms can I use?

What is e-commerce/online payments?

What kind of customer support does Flatpay offer for technical issues?

We offer robust customer support for technical issues, available 24/7, 365 days a year. Our dedicated team can be reached via email and phone at any time to ensure prompt and efficient resolution of your concerns.

POS System

Card Terminal

Does Flatpay update its software and how are updates handled?

Yes, we consistently strive to optimize our terminal and POS system. Part of this ongoing effort includes regular software updates aimed at enhancing functionality and introducing new features.

Card Terminal

POS System

Is there an option for mobile payment with Flatpay terminals?

Our terminals, the PAX A920Pro, are equipped to support mobile wallet payments such as Vipps, MobilePay, Google Pay, Apple Pay and more, allowing for a versatile range of electronic payment options for customers.

Card Terminal

What types of reports can I generate with Flatpay’s system?

Our System provides a range of reports through the payment portal. These include transaction details, payout reports, and device management, aiding in sales data management and business performance analysis.

Card Terminal

POS System

How can I track my sales and transactions with Flatpay?

With Flatpay, staying on top of your sales and transactions is effortless and instantaneous. Our payment terminals are integrated with an exclusive portal, where you can view all your sales and transaction data in real-time. This dynamic feature empowers you to monitor sales trends, track transaction histories, and manage your business finances efficiently and effectively, all from one accessible and user-friendly dashboard.

Card Terminal

POS System

How do I install the terminal from Flatpay?

At Flatpay, we believe in providing a personal touch. Once your business chooses our services, the same dedicated Flatpay team member who introduced you to our system will personally visit your location. They’ll not only install the terminal but also guide you through its integration and ensure everything is tailored to your business needs. This way, you have a familiar face ensuring that your terminal setup is perfect and ready for use.

Card Terminal

What is the price of Flatpay Online?

With Flatpay Online, you will get an attractive and set pricing. Unlike most competitors, there are no monthly subscription or fixed transaction fees. The transaction fee for EU cards is 0,99% and 1,99% for non-EU cards.

MobilePay fees will be added on top of the above-mentioned prices: MobilePay is a standard monthly fee of 49 DKK and 0,99 DKK per transaction.

Online Payment

Which cards and payment methods can I accept?

Our online solution allows you to accept the most common payment cards:

  • Visa
  • Mastercard
  • Maestro

As well as other payment methods such as:

  • Visa Electron/Mastercard debit and company cards
  • MobilePay
  • Vipps
  • Apple Pay
  • Google Pay
  • Klarna
  • PayPal

Online Payment

Which webshop platforms can I use?

With Flatpay Online, the list of integrations and plugins are close to endless.
You can either use a ‘self-developed’ webshop or the more common platforms such as:
WooCommerce, Shopify, Magneto, Prestashop, Shopware, Dynamicweb, Dandomain, Opencart, Drupal, VirtuelMart, Commerce and Ideal Shop.

Online Payment

What is e-commerce/online payments?

E-commerce, short for electronic commerce, refers to the buying and selling of goods and services over the Internet. It involves online transactions and the exchange of money, data, and information to facilitate the purchase of products or services.

Online Payment

Dinero integration

Streamline your business operations by seamlessly integrating Flatpay POS with Dinero, ensuring automatic transfer of your sales data. Guide to integrate Dinero and Flatpay: www.flatpay.com/da/guides/dinero

POS System

e-conomic integration

Streamline your business operations by seamlessly integrating Flatpay POS with e-conomic, ensuring automatic transfer of your sales data.

POS System

Can Flatpay integrate with other POS providers?

The short answer is yes. But contact us, and we will look into whether we can integrate with your specific POS provider, or if it would be more advantageous for your business to get a POS system from Flatpay.

POS System

Card Terminal

General

Does Flatpay have a POS system?

Yes! We just launched the Flatpay POS System in Denmark - and expect to be live in other markets soon

POS System

Card Terminal

General

How quickly will I get a response to an inquiry on your website?

We typically contact you within 60 minutes after an inquiry – often much faster!

Card Terminal

General

POS System

Which terminal do I get at Flatpay, and is it easy to operate?

At Flatpay, we only have one type of payment terminal in our range, but it is the best one because no one deserves less.

The terminal is called A920Pro and runs on the Android operating system. It has a lightning-fast processor, so you can run multiple applications simultaneously and control everything on a 5.5-inch touchscreen. The terminal is also secure, so you can accept all the most commonly used cards without any problems. It also has all the necessary features, such as a built-in cash register system, scanner, camera, 4G, WiFi, Bluetooth, and contactless payment, so you can provide your customers with the best experience while future-proofing your terminal. The terminal is easy to operate and provides a good user experience.

Card Terminal

Can I get Flatpay even if I have a foreign bank?

Yes, there are no problems with having a foreign bank at Flatpay, unlike many competitors.

Card Terminal

General

POS System

Pricing

What are the advantages of Flatpay?

The advantages of choosing Flatpay as your payment solution are many.

We always offer full transparency with 0 DKK terminals costs, regardless of how many terminals you want, a flat low rte on all cards, and 24/7 customer service. All in all, Flatpay is a simple, affordable, and comprehensive solution that makes it easy and secure for you to accept payments in your business.

General

Who is Flatpay?

Flatpay is a company founded in 2021 by three entrepreneurs with many years of experience in digital entrepreneurship, payment solutions, and acquiring agreements and gateways. Today, we are a team of over 60 dedicated employees who work every day to provide simple, affordable, and comprehensive payment solutions to our customers. We are committed to making it easy, affordable, and secure for you to accept payments in your business.

General

What does Flatpay cost?

Flatpay offers perhaps the best prices in the market for payment terminals. Our terminals always cost 0 DKK for registration and 0 DKK for ongoing subscriptions, regardless of how many terminals you order. The only thing you pay is a fixed transaction fee of 0.99% per transaction, regardless of the card type. There are no additional hidden fees. The only requirement is that your business has a monthly turnover of more than 40,000 DKK. This solution has been proven successful for several thousand business owners on our Trustpilot profile with 5 stars.

Card Terminal

General

Pricing

How do I get started with my wireless terminal?

Your associated Flatpay consultant will help you get started with your terminal. If you need further assistance, please contact our customer service by phone (+45) 71 92 48 48 or email kontakt@flatpay.dk.

Card Terminal

When does my contract expire?

You can find the terms on your signed agreement. If you do not have this agreement available, you are welcome to contact us – and we will help you.

General

How do I contact Flatpay?

You can contact us 24 hours a day at:

Phone: (+45) 71 92 48 48

Email: kontakt@flatpay.dk

General

What service can I expect, and what is covered?

hen you choose to work with Flatpay, you can expect:A future-proof terminal: We offer the PAX A920 PRO from the world's leading company in Android terminals, Pax Technology. The terminal has a 4G SIM card with roaming on all Danish networks, as well as WiFi and Bluetooth.24/7 customer service: Payments are crucial for operations, so our Danish customer service is ready to help you around the clock.No monthly costs: At Flatpay, we believe in simplicity and transparency. That's why our customers do not have to pay fixed monthly fees or charges.Flat rate on all cards: You pay a flat rate of 0.99% for all cards, regardless of the type of card your customers use.Personal setup: Your personal consultant will find the right solution for your business. We are with you all the way, from setting up the terminal to the completion of the first transaction.Receipt roll service: We offer automatic replenishment of receipt rolls based on your consumption at 8 DKK per roll, including shipping. This can save our customers more than 1,000 DKK per year.

General

How do I accept American Express, JCB, UPI, DCI?

At the present time, none of the aforementioned payment cards are supported by Flatpay.

Card Terminal

General

What is a gateway?

In order for your business to accept payment cards, it requires the use of a card gateway. When your customers pay with a card, the gateway's task is to ensure there is coverage on the customer's account, that the amount is reserved, and that the money is withdrawn and deposited into your business account. The gateway works with the acquirer to handle these transactions quickly and smoothly behind the scenes, allowing you to focus on your business.

General

What is card processing?

Card processing is a process in which a business receives payment through credit or debit cards. When a customer uses a card to make a payment, the business sends the card information to a card processor (often a bank or card company), which then verifies that the card is valid and has sufficient funds to cover the transaction. The card processor then approves the transaction and transfers the amount to the business. In this way, the business can receive payment using cards.

General