frequently asked questions

The short answer is yes. But contact us, and we will look into whether we can integrate with your specific POS provider, or if it would be more advantageous for your business to get a POS system from Flatpay.

Yes! We just launched the Flatpay POS System in Denmark - and expect to be live in other markets soon

We typically contact you within 60 minutes after an inquiry – often much faster!

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At Flatpay, we only have one type of payment terminal in our range, but it is the best one because no one deserves less.

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The terminal is called A920Pro and runs on the Android operating system. It has a lightning-fast processor, so you can run multiple applications simultaneously and control everything on a 5.5-inch touchscreen. The terminal is also secure, so you can accept all the most commonly used cards without any problems. It also has all the necessary features, such as a built-in cash register system, scanner, camera, 4G, WiFi, Bluetooth, and contactless payment, so you can provide your customers with the best experience while future-proofing your terminal. The terminal is easy to operate and provides a good user experience.

Flatpay accepts both Visa Dankort and Mastercard Dankort as well as all co-branded cards. However, the pure Dankort is not offered, as Nets has a monopoly on this. This is not perceived as a problem for our customers, as less than 0.5% of all transactions in Denmark are made with the pure Dankort, and almost all Danes with a pure Dankort also have another card (www.dst.dk). Read more about our Visa terminal.

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Yes, there are no problems with having a foreign bank at Flatpay, unlike many competitors.

The advantages of choosing Flatpay as your payment solution are many.

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We always offer full transparency with 0 DKK terminals costs, regardless of how many terminals you want, a flat low rte on all cards, and 24/7 customer service. All in all, Flatpay is a simple, affordable, and comprehensive solution that makes it easy and secure for you to accept payments in your business.

Flatpay is a company founded in 2021 by three entrepreneurs with many years of experience in digital entrepreneurship, payment solutions, and acquiring agreements and gateways. Today, we are a team of over 60 dedicated employees who work every day to provide simple, affordable, and comprehensive payment solutions to our customers. We are committed to making it easy, affordable, and secure for you to accept payments in your business.

Flatpay offers perhaps the best prices in the market for payment terminals. Our terminals always cost 0 DKK for registration and 0 DKK for ongoing subscriptions, regardless of how many terminals you order. The only thing you pay is a fixed transaction fee of 0.99% per transaction, regardless of the card type. There are no additional hidden fees. The only requirement is that your business has a monthly turnover of more than 40,000 DKK. This solution has been proven successful for several thousand business owners on our Trustpilot profile with 5 stars.

Your associated Flatpay consultant will help you get started with your terminal. If you need further assistance, please contact our customer service by phone (+45) 71 92 48 48 or email kontakt@flatpay.dk.

You can find the terms on your signed agreement. If you do not have this agreement available, you are welcome to contact us – and we will help you.

You can contact us 24 hours a day at:

Phone: (+45) 71 92 48 48

Email: kontakt@flatpay.dk

hen you choose to work with Flatpay, you can expect:A future-proof terminal: We offer the PAX A920 PRO from the world's leading company in Android terminals, Pax Technology. The terminal has a 4G SIM card with roaming on all Danish networks, as well as WiFi and Bluetooth.24/7 customer service: Payments are crucial for operations, so our Danish customer service is ready to help you around the clock.No monthly costs: At Flatpay, we believe in simplicity and transparency. That's why our customers do not have to pay fixed monthly fees or charges.Flat rate on all cards: You pay a flat rate of 0.99% for all cards, regardless of the type of card your customers use.Personal setup: Your personal consultant will find the right solution for your business. We are with you all the way, from setting up the terminal to the completion of the first transaction.Receipt roll service: We offer automatic replenishment of receipt rolls based on your consumption at 8 DKK per roll, including shipping. This can save our customers more than 1,000 DKK per year.

At the present time, none of the aforementioned payment cards are supported by Flatpay.

In order for your business to accept payment cards, it requires the use of a card gateway. When your customers pay with a card, the gateway's task is to ensure there is coverage on the customer's account, that the amount is reserved, and that the money is withdrawn and deposited into your business account. The gateway works with the acquirer to handle these transactions quickly and smoothly behind the scenes, allowing you to focus on your business.

Card processing is a process in which a business receives payment through credit or debit cards. When a customer uses a card to make a payment, the business sends the card information to a card processor (often a bank or card company), which then verifies that the card is valid and has sufficient funds to cover the transaction. The card processor then approves the transaction and transfers the amount to the business. In this way, the business can receive payment using cards.